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Shipping Policy

Effective Date: 04/01/2026

Company: LifTo Inc.

1. OVERVIEW

This Shipping & Delivery Policy outlines how LifTo Inc. (“LifTo,” “we,” “our,” or “us”) processes, ships, and delivers products and equipment.

Due to the nature of LifTo products—including large-format mobility equipment and enterprise deployments—shipping timelines and methods may vary.

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2. ORDER PROCESSING

  • Orders are processed within 2–5 business days after confirmation

  • Orders are not processed on weekends or holidays

  • You will receive a confirmation once your order is accepted

For large or custom orders, processing times may be extended.

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3. SHIPPING METHODS

Depending on the order type, LifTo may use:

  • Standard ground shipping

  • Freight shipping (for large equipment)

  • White-glove delivery (for enterprise or property deployments)

Shipping method will be determined based on:

  • Product size and weight

  • Delivery location

  • Service level selected

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4. DELIVERY TIMEFRAMES

Estimated delivery times:

  • Standard shipping: 5–10 business days

  • Freight delivery: 7–21 business days

  • Enterprise / property deployments: Scheduled delivery

Delivery times may vary due to:

  • Location

  • Carrier delays

  • Weather or external factors

5. SHIPPING COSTS

Shipping costs are calculated based on:

  • Product size and weight

  • Destination

  • Shipping method

Final shipping costs will be displayed at checkout or provided in your invoice.

6. FREIGHT & LARGE ITEM DELIVERY

For larger LifTo units (e.g., Pro or Smart):

  • Delivery may require coordination

  • Customer must ensure:

    • Accessible delivery location

    • Appropriate unloading conditions

  • Additional fees may apply for:

    • Liftgate service

    • Inside delivery

    • Installation support

7. ORDER TRACKING

Once shipped, you will receive:

  • A tracking number (if applicable)

  • Carrier details

Enterprise orders may include scheduled delivery coordination instead of standard tracking.

8. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost:

  • Notify us within 48 hours of delivery

  • Provide:

    • Photos of damage

    • Order details

We will:

  • File a claim with the carrier

  • Arrange replacement or resolution

9. DELIVERY ISSUES

LifTo is not responsible for delays caused by:

  • Incorrect shipping information

  • Failed delivery attempts

  • Carrier-related delays

Additional charges may apply for re-delivery.

10. INTERNATIONAL SHIPPING

  • International shipping may be available upon request

  • Customers are responsible for:

    • Customs duties

    • Taxes

    • Import regulations

11. INSTALLATION & DEPLOYMENT (PROPERTIES)

For property or enterprise clients:

  • Delivery may include:

    • Scheduled coordination

    • On-site setup (if agreed)

  • Terms are governed by:

    • Service agreements or contracts

12. ORDER CHANGES & CANCELLATIONS

  • Orders may be modified or canceled before shipment

  • Once shipped, orders cannot be changed

13. CONTACT

LifTo Inc.
Fort Worth, Texas
support@lifto.com

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