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Refund Policy

Effective Date: 04/01/2026
Company: LifTo Inc.

1. OVERVIEW

This Refund Policy outlines the terms under which refunds may be issued for LifTo products, services, and related offerings.

Because LifTo operates as a hardware + platform + partnership-based company, refund eligibility varies depending on the type of purchase or agreement.

2. HARDWARE PURCHASES (LIFTO STANDARD / PRO / SMART)
Eligibility for Refunds

Refunds may be considered if:

  • The product is defective upon delivery

  • The product arrives damaged

  • The incorrect product was delivered

Timeframe

  • Refund requests must be submitted within 14 days of delivery

Conditions

To qualify:

  • Product must be unused or in original condition

  • Product must be returned in original packaging

  • Proof of purchase is required

3. NON-REFUNDABLE ITEMS

The following are non-refundable unless required by law:

  • Used or damaged products (not caused by LifTo)

  • Custom or modified equipment

  • Clearance or discounted items

  • Shipping and handling fees

4. PROPERTY & ENTERPRISE AGREEMENTS

For property owners, partners, or enterprise clients:

  • Refunds are governed by separate contracts or service agreements

  • Fees related to deployment, installation, or pilots are typically non-refundable unless otherwise stated

5. SOFTWARE & PLATFORM SERVICES (LIFTO SMART)

For any software, analytics, or smart platform services:

  • Subscription fees are non-refundable once the billing cycle begins

  • Partial refunds are not provided for unused time

  • Service cancellations apply to future billing periods only

6. RETURNS PROCESS

To request a refund:

  1. Contact us at support@lifto.com

  2. Provide:

    • Order details

    • Description of issue

    • Photos (if applicable)

  3. If approved:

    • Return instructions will be provided

    • Customer is responsible for return shipping unless the issue is due to LifTo

7. REFUND METHOD

Approved refunds will be issued:

  • To the original payment method

  • Within 5–10 business days after approval and return verification

8. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Include photos and description

  • We will:

    • Replace the item, OR

    • Issue a full refund (at our discretion)

9. ORDER CANCELLATIONS

  • Orders may be canceled before shipment for a full refund

  • Once shipped, orders fall under the return policy

10. EXCEPTIONS

LifTo reserves the right to:

  • Deny refund requests that do not meet policy conditions

  • Evaluate refunds on a case-by-case basis

11. CONTACT

LifTo Inc.
Fort Worth, Texas
support@liftoinc.com

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